Refund Policy

At IKANPEMBURU, we are committed to providing quality products to our customers. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy outlined below:

Eligibility for Refunds

• Items must be returned within 30 days of receipt.
• The product must be in its original packaging.
• Items must not be used or damaged.
• Proof of purchase is required for all returns.

Non-Refundable Items

Certain items are non-refundable. These include:

• Gift cards
• Sale items
• Opened consumable products

Process for Returning Items

1. Contact our customer service team to initiate a return.
2. Ship the items to the address provided by customer service.
3. Include a copy of the receipt and the reason for the return.
4. Once we receive your return, we will process the refund within 10 business days.

Contact Information

If you have any questions about our refund policy, please contact us at: